Can I return a pre-loved vintage watch?

If you are asking “What is the returns policy for vintage watches at Brown Thomas?”, here are the key details. Pre-loved watches require special handling because of their unique and high-value nature.

Where to return

• Pre-loved vintage watches must be returned in-store only.

• Returns are accepted exclusively at Brown Thomas Grafton Street, Dublin.

• They cannot be returned via post or at other store locations.

Condition requirements

• Watches must be in the same condition as purchased.

• All original packaging, documentation, and certificates must be included.

• Any missing components may result in the return being declined.

Assessment process

• All vintage watch returns are subject to an inspection by our Horology team before a refund can be authorised.

• This assessment ensures the piece has not been altered, worn, or damaged after purchase.

• Refunds will only be processed once the Horology team confirms the item meets return standards.

Refunds

• If approved, the refund will be issued back to the original payment method used at purchase.

• Please allow standard bank processing times (3–5 working days) after confirmation.

Important notes

• Returns are only accepted within 21 days of purchase.

• If the Horology team finds evidence of wear, alteration, or tampering, the return will not be accepted.

• Your statutory rights remain unaffected.