How do I arrange a postal return?

If you’re asking, “How do I return a Brown Thomas online order by post?” this guide outlines the steps for arranging a postal return from the Republic of Ireland or Northern Ireland.

Returning from the Republic of Ireland

1. Prepare your item

   • Complete the returns form included with your order.

   • Pack the item securely, ideally in its original packaging.

2. Create a return label

   • Visit An Post Returns.

   • Select ‘Brown Thomas’ for fashion, beauty, and general items, or ‘Brown Thomas Electrical’ if returning electrical goods.

   • Choose to:

     • Print your own return label for drop-off at an An Post location, or

     • Schedule a home collection where the driver will provide a label.

3. Complete your return

   • Attach the label securely to your parcel.

   • Hand it over at an An Post location or to the collection driver.

   • Retain your proof of postage and tracking details.

Returning from Northern Ireland

1. Prepare your item

   • Complete the returns form included with your order.

   • Pack the item securely, preferably using the original packaging.

2. Create a return label

   • Visit DPD Returns.

   • Select ‘Brown Thomas’ or ‘Brown Thomas Electrical’, depending on your product.

   • Fill in your details and print the label.

3. Drop off your parcel

   • Present your parcel at your nearest DPD drop-off point.

   • Keep your tracking number for reference.

Important information

• Return postage fee: €4.95 (Republic of Ireland) or £4.95 (Northern Ireland), paid directly to the carrier. This is not deducted from your refund.

• Processing time: It may take up to 14 days for your parcel to reach us and for your refund to be processed.

• Proof of postage: Always retain your tracking details until your refund is confirmed.