How do I return an item purchased in-store?

If you’re asking, “How do I return a Brown Thomas in-store purchase?” this guide explains the conditions, timelines, and documentation required. Policies differ for full-priced and reduced-price goods, so please review carefully before visiting.

Return windows

• Full-priced items → Eligible for a refund within 14 days of purchase, or exchange within 28 days.

• Reduced-price items → Eligible for exchange only within 14 days of purchase. Refunds are not available on reduced-price merchandise.

What you need to bring

• The original receipt or a digital receipt from the Brown Thomas App.

• Items must be unused, in original packaging, and in a saleable condition with all tags attached.

• Items accompanied only by a gift receipt are eligible for exchange, not refund.

Non-returnable categories

The following items are not eligible for return or exchange:

• Personalised, made-to-order, or altered products

• Items unsuitable for return for health or hygiene reasons, once unsealed

• Opened beauty or skincare items

• Intimates, lingerie, briefs, underwear, swimwear, hosiery, and shapewear

• Bedding such as mattress protectors, duvets, sheets, pillows, and covers

• Food items and hampers

• Gift cards

• Seasonal items (e.g., Christmas decorations, Christmas trees)

• Earrings and pierced jewellery

• Paper carrier bags

Refund processing

• Refunds are issued to the original payment method used.

• Please allow 3–5 business days for the amount to appear in your bank or card account, depending on your provider.

• Brown Thomas cannot accept responsibility for goods until they have been returned in their original packaging.

Faulty goods

If you believe your in-store purchase is faulty or potentially faulty, return it to any Brown Thomas store as soon as possible. Your statutory rights remain unaffected.