How do I get a return label?

If you’re asking, “How do I get a Brown Thomas return label?” this guide shows how to generate one for your online order in the Republic of Ireland or Northern Ireland.

Getting a return label in the Republic of Ireland

1. Visit An Post Returns

   • Go to the An Post Returns website.

2. Select the retailer

   • Choose ‘Brown Thomas’ for fashion, beauty, and general items.

   • Choose ‘Brown Thomas Electrical’ if returning electrical goods.

3. Choose your option

   • Print your own label and drop off your parcel at any An Post location.

   • Schedule a home collection, where the driver will bring a label when they collect your parcel.

4. Secure your parcel

   • Attach the label firmly.

   • Retain proof of postage and your tracking number.

Getting a return label in Northern Ireland

1. Visit DPD Returns

   • Go to the DPD Returns website.

2. Select the retailer

   • Choose ‘Brown Thomas’ or ‘Brown Thomas Electrical’ depending on your product.

3. Print your label

   • Complete your details and print the return label.

   • Attach it securely to your parcel.

4. Drop off your parcel

   • Leave it at a local DPD drop-off point.

   • Retain your tracking number for reference.

Important information

• Return postage fee: €4.95 (Republic of Ireland) or £4.95 (Northern Ireland). Paid directly to the carrier, not deducted from your refund.

• Packaging: Items must be securely packaged, ideally in their original packaging, and include the returns form.

• Processing time: It may take up to 14 days for your return to reach us and for your refund to be processed.