Why can’t I find a specific item online?

If you're searching for a product on brownthomas.com and it doesn’t appear, it may be due to availability. This article explains why certain products are not shown online and what you can do if an item appears to be missing from the website.

Reasons a product may not be available online

• The item is sold out: Once an item is fully out of stock, it may be removed from the site.

• In-store exclusive: Some products are available only in our physical stores and are not listed online.

• Seasonal or limited edition: Certain items are only visible during promotional periods or when stock is available.

• Product is part of a service experience: Some items (e.g. custom-fit, beauty services, or styling sets) may only be offered in person.

What to do next

• Visit your nearest Brown Thomas store if you believe the product may be available in-store.

• Check back later: Our online assortment is updated frequently with new arrivals and restocks.