I can’t reset my password – what should I do?
If you can’t reset your Brown Thomas online account password, there are a few common issues to check. Customers often ask why the password reset email hasn’t arrived, or why the reset link isn’t working. This guide explains how to reset your password successfully, what to do if the email doesn’t appear, and how to ensure your new password meets the security criteria.
Steps to reset your password
Request a reset: Go to the login page and select Forgot Password.
Check your inbox: Allow a few minutes for the reset email to arrive. Also check your junk or spam folder.
Verify your details: Ensure you are entering the same email address linked to your account.
Try again: If the email hasn’t arrived, request another link from the login page.
Security settings: If your email filters are strict, adjust them to allow messages from Brown Thomas.
Important information
Password reset links expire quickly. If yours has expired, you will need to request a new one.
Your new password must include uppercase and lowercase letters, numbers, and at least one special character.
If you still can’t reset your password after following these steps, please contact our Customer Service team through the Live Chat widget