How do I use a promotional code or offer online?
If you’ve received a Brown Thomas promotional code or discount offer, you can apply it during checkout on brownthomas.com. This article explains how to redeem your promotional code online, common issues that may prevent it from working, and tips to ensure your offer is applied successfully.
How to apply a promotional code at checkout
Add eligible items to your shopping bag.
Go to your shopping bag and select 'View Bag & Checkout.'
Locate the 'Promotional Code' box beneath your order summary.
Enter your code exactly as received—codes are case-sensitive.
Click 'Apply' to update your order total.
Once applied successfully, the discount will be reflected in your order summary.
If your promotional code doesn’t work
Check the expiry date – codes are only valid for a set time.
Review the terms – some offers apply only to selected items, categories, or order values.
Enter the code correctly – ensure there are no spaces before or after the code.
Check for stacking restrictions – only one code can be used per order.
If you’ve reviewed the above and your promotional code still isn’t working, contact our Customer Service team through the Live Chat widget for support.