How do I create or access my online account?

Creating or accessing your Brown Thomas online account allows you to manage orders, check your Encore Loyalty points, and update your saved details. Customers often ask, “How do I create a Brown Thomas account?” or “How do I log in to my Brown Thomas account?” — here’s how.

How to create a Brown Thomas account

1. Go to brownthomas.com.

2. Select Sign In / Register at the top of the page.

3. Choose Create Account.

4. Enter your details, including your full name, email address, and a secure password.

5. Select Register to complete the process.

How to access an existing account

1. Go to brownthomas.com.

2. Select Sign In / Register.

3. Enter your registered email address and password.

4. Select Sign In to open your account dashboard.

What you can do in your account

• Track the status of your online orders.

• View your Encore Loyalty points balance.

• Update saved addresses, payment preferences, and personal details.

• Access past order history for faster reordering.

Forgotten your password?

If you cannot log in because you’ve forgotten your password:

1. Go to the Sign In page.

2. Select Forgot Password.

3. Enter your registered email address.

4. Follow the reset link sent to your inbox (check your junk or spam folder if it doesn’t appear).