How do I update my saved details and preferences?

If you want to update your saved details or preferences in your Brown Thomas online account, you can manage everything directly from the My Account section. Customers often ask how to change their saved addresses, contact details, or communication preferences, and this guide explains step by step how to keep your information accurate and up to date.

Updating your account details

1. Log in to your account on brownthomas.com or through the App.

2. Go to My Account and select My Details.

3. Edit your saved personal information, such as your name, phone number, or email address.

4. Save your changes to update your account immediately.

Managing saved addresses

1. In My Account, select Address Book.

2. Add, edit, or remove saved addresses.

3. Ensure your default delivery and billing addresses are correct before placing a new order.

Updating preferences

1. In My Account, go to Preferences.

2. Update your subscription to marketing emails and loyalty communications.

3. Save changes to ensure your preferences are applied straight away.

Important information

• If you change your email address, future order confirmations and updates will be sent to the new address.

• If you have difficulty accessing your account or updating your details, please use the Live Chat widget for support.