Why was my payment declined?
If your payment was declined when shopping online at Brown Thomas, there may be an issue with the card details, billing address, or payment provider. This article outlines common reasons for payment failure and how to resolve them.
Common reasons your payment may be declined
Incorrect card details: Double-check the card number, expiry date, CVV, and name.
Billing address mismatch: Ensure the billing address matches the one your bank has on file.
Insufficient funds or card limit: Confirm that your card has sufficient balance or credit limit.
Card restrictions: Some banks block online or international transactions by default.
Security blocks: Your bank may flag the transaction as unusual and block it for your protection.
What to do next
Check all card and address details for accuracy.
Try an alternative payment method.
Contact your bank to ensure they have not blocked the payment.
If you are using a Gift Card, ensure the balance covers the full or partial amount of your order.