I haven’t received a confirmation email
If you’re wondering “Why haven’t I received a confirmation email?” after placing an order with Brown Thomas, it may be due to a delay, a typo in your email address, or the message being filtered to another folder. The confirmation email is the proof that your order was placed successfully, so it’s important to check carefully before assuming there was an issue.
Steps to take if you haven’t received a confirmation email
Check your email folders
Look in your spam, junk, and promotions folders.
Search for “Brown Thomas” in your inbox to see if the email has been misfiled.
Confirm the email address used at checkout
If you placed the order with a Brown Thomas account, log in and check the My Orders section.
If you don’t see your order there, you may have checked out as a guest or entered your email incorrectly.
Check for payment confirmation
If your payment was successful and your card has been charged, the order has most likely gone through.
A separate shipping confirmation email will follow once your order has been dispatched.
Can I track my order without a confirmation email?
Yes. If your order has been dispatched, you will receive a shipping confirmation email with a tracking link even if the initial confirmation did not arrive.
If you do not have your order number, our Customer Service team can usually locate your order using:
Your full name
Your delivery address
The last four digits of the card used
When to get in touch
Please allow up to 48 hours after placing your order for the confirmation email to arrive.
If you still haven’t received either a confirmation or a shipping email after this time, use the Live Chat widget in the bottom right corner to get assistance.