Has my order been dispatched yet?

If you've placed an order and are waiting for an update, you’ll receive a shipping confirmation email once your order has been processed. This means your parcel is being prepared for delivery, but it may not yet be with the delivery partner.

This article explains what to expect from dispatch, how to know if your order is on the way, and what to do if you haven’t received an update.

How do I know if my order has been dispatched?

You’ll receive a shipping confirmation email once your order has been processed for delivery.
This is a sign that your parcel is being prepared and is in the final stages before handover to the courier.

Important: This email does not always mean your parcel has been collected by the delivery partner yet — tracking may not update until they scan it.

If you used an account:

• Log in and go to ‘My Orders’

• Once dispatched, your tracking link will appear beside the order

If you checked out as a guest:

• You’ll receive the confirmation by email to the address used at checkout

How long does dispatch usually take?

Most orders are dispatched within:

• 1–2 working days for Express Delivery

• Up to 5 working days for Standard Delivery

There may be a short delay between processing and courier collection, especially during peak times.

My order hasn’t been dispatched yet — what should I do?

If you’re still within the expected delivery timeframe, your order is likely still being processed.

However, if:

• You chose Express Delivery and it’s been more than 2 working days with no dispatch email, or

• You chose Standard Delivery and it’s been over 5 working days

You can contact us via Live Chat or WhatsApp, and we’ll be happy to check the status for you.