Can I change my delivery address or Eircode after placing an order?
Customers often ask, “Can I update my delivery address or Eircode after placing a Brown Thomas order?” Once your order has been confirmed, we are unable to make manual changes to the delivery details. This ensures your order moves quickly through our fulfilment process without delays.
Can I update my address after placing the order?
No — once an order is confirmed, the delivery address (including the Eircode) cannot be amended. This applies to:
Correcting typos in your address.
Adding or editing an Eircode.
Changing the delivery location altogether.
What if my order has not yet been dispatched?
If your order has not yet reached a certain stage of fulfilment, you may still have time to cancel it and place a new order with the correct address.
Contact us immediately using the Live Chat widget in the bottom right corner.
Provide your order number so we can check if cancellation is possible.
What if my order has already been dispatched?
You cannot amend the address once the parcel is with the courier.
Some couriers may offer limited in-transit options (such as delivery to a pickup point), but these cannot be guaranteed by Brown Thomas.
If delivery fails, the parcel will be returned to us and refunded in line with our returns policy.
What if I forgot to include my Eircode?
If the rest of the address is complete, your parcel may still reach you without the Eircode.
Adding the correct Eircode at checkout is strongly recommended to avoid delays or failed deliveries.