It says my order was delivered but I haven’t received it

If your tracking link says your order has been delivered, but you haven’t received anything, don’t worry — this can often be resolved quickly. It’s possible the parcel was left in a safe place, with a neighbour, or scanned early before actual delivery.

This article outlines what to check first and when to get in touch.

What to check first

Before contacting us, please check the following:

• Safe places – Check around your property (porch, bin storage, garage, side entrance, etc.)

• Neighbours or building management – A neighbour, concierge, or front desk may have accepted the delivery

• Delivery note – Some couriers leave a “Sorry we missed you” card or update the tracking with location notes

• Email and tracking updates – Read through the full tracking page for any delivery location details or photos

Could it have been scanned early?

Sometimes a parcel is marked as delivered before the driver actually drops it off.
If it's been less than 24 hours since the status changed to "Delivered", it's worth giving it a little more time.

Still can’t find it?

If it’s been over 24 hours and none of the above steps helped, please contact us via Live Chat or WhatsApp.

We’ll:

• Contact the delivery partner to investigate

• Confirm the delivery address used

• Work with you to resolve the issue as quickly as possible

Please have your order number and delivery address ready when you get in touch.