My delivery attempt failed – what happens next?
If your tracking link shows that your delivery attempt was unsuccessful, you may be wondering “What happens if my Brown Thomas delivery fails?” Couriers will usually try again or provide instructions on how to reschedule or collect your parcel.
What to do after a failed delivery
Check your tracking link – details will show:
The date and time of the attempted delivery.
Whether another attempt will be made automatically.
If the parcel has been redirected to a local collection point or depot.
Look for a delivery notice – many couriers leave a card or digital update with next steps.
What happens next with each courier
DPD
Usually attempts delivery again the next working day.
Use the DPD tracking link to reschedule or redirect to a Pickup Point.
An Post
May attempt delivery again.
Parcels are often redirected to your local Delivery Service Unit if not received.
Instructions are included in your tracking or delivery notice.
Wheels We Deliver (Dublin, Maynooth, Naas, Newbridge, Bray and Greystones only)
You will need to contact the number provided in your delivery SMS to arrange redelivery.
DHL (Luxury Boutique Orders)
Typically attempts delivery again or contacts you to arrange a suitable time.
Use the DHL tracking link to manage your delivery or choose a collection point.
If no action is taken
If delivery cannot be completed after multiple attempts, your parcel may be:
Returned to the courier’s depot.
Sent back to Brown Thomas.
Refunded to your original payment method if the order cannot be delivered.