How will I know when my Click & Collect order is ready?

If you are asking “How will I know when my Click & Collect order is ready?” you will be notified directly by email once your items have arrived in-store. Please wait for this confirmation before visiting, as your order will not be available until then.

How you’ll be notified

• After placing your order, you’ll first receive an Order Confirmation email.

• Once your items have been dispatched to your chosen store, we’ll send you a “Ready for Collection” email.

• Only after receiving the “Ready for Collection” email should you visit the store.

Typical timeframes

• Most Click & Collect orders are ready within 3–5 working days.

• Delivery to store may take longer during peak periods or if items are dispatched from multiple locations.

• We’ll always update you by email so you know exactly when your order is ready.

How to check your order status

• If you created an account, log in and go to “My Orders” to view the status of your Click & Collect order.

• If you checked out as a guest, you’ll need to rely on the email updates sent to the address used at checkout.