What happens if I don’t collect my Click & Collect order?

If you’re asking “What happens if I don’t collect my Click & Collect order?”, your items will be held in-store for a set period before being returned.

Collection window

• Orders are held for 7 days from the date you receive your “Ready for Collection” email.

• If your order is not collected within this timeframe, the items will be returned to stock.

Refund process

• A refund will be issued to your original payment method once the items are processed back into stock.

• You’ll receive a refund confirmation email when this is complete.

• Depending on your bank or payment provider, it may take 5–7 business days for the funds to appear.