1. Brown Thomas
  2. Frequently Asked Questions
  3. My Order
  4. Click and Collect

What happens if I don’t collect my Click & Collect order?

If your Click & Collect order isn’t collected within 10 days of receiving your ‘Ready for Collection’ email, it will be returned to stock automatically.

Here’s what happens next:

  • You’ll be refunded to your original payment method once the item is returned

  • You’ll receive a confirmation email once your refund is processed

Please allow up to 5–7 business days for the refund to appear, depending on your bank or payment provider.

Need help or can’t collect in time? Reach out to our Customer Service team via Live Chat or WhatsApp as soon as possible.

19744131253660