How does Click & Collect work at Brown Thomas?

If you are asking “How does Click & Collect work at Brown Thomas?” the service allows you to shop online and collect your order in-store at your convenience. Orders are shipped from our central warehouse to your chosen store and are usually ready within 3–5 working days.

How to place a Click & Collect order

1. Shop online at brownthomas.com.

2. At checkout, select Click & Collect and choose your preferred store.

3. Wait for your “Ready for Collection” email before visiting the store.

How long will it take?

• Click & Collect orders are typically ready within 3–5 working days.

• Same-day collection is not available.

• During peak trading periods, orders may take slightly longer.

What to bring when collecting

• Your “Ready for Collection” email (printed or on your phone).

• A valid photo ID such as a passport or driving licence.

If someone else is collecting for you, they must bring:

• A copy of your “Ready for Collection” email.

• Their own photo ID.

• A document showing your name and address, such as a recent utility bill or bank statement.

How long will my order be held?

• Orders are held for 7 days from the date your “Ready for Collection” email is sent.

• If not collected, the order will be returned to stock and refunded to your original payment method.