1. Brown Thomas
  2. Frequently Asked Questions
  3. My Order
  4. Click and Collect

Where do I go to collect my Click & Collect order in-store?

If you’re asking “Where do I collect my Click & Collect order in-store?”, the exact location will be included in your “Ready for Collection” email. This ensures you know precisely where to go when your order is available.

Collection points in-store

  • Your confirmation email will state the specific collection point within your chosen store.

  • If you’re unsure on arrival, any member of the Brown Thomas team will be happy to direct you.

Important reminder

Please wait until you have received your “Ready for Collection” email before visiting the store, as your order will not be available until it has arrived and been processed.

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