Can I extend my Click & Collect collection window?

If you’re asking “Can I extend my Click & Collect collection window?”, Brown Thomas will always do our best to assist, though extensions are not guaranteed.

Standard collection window

• Click & Collect orders are held in-store for 7 days from the date of your “Ready for Collection” email.

• After this period, your items will be returned to stock and a refund will be issued to your original payment method.

Can I extend my collection period?

• Extensions are not standard but may be possible depending on store capacity and item type.

• Our team will check if an extension can be arranged.