How long will my Click & Collect order be held for? – Brown Thomas

Once you’ve received your ‘Ready for Collection’ email, your Click & Collect order will be held at your selected Brown Thomas store for 10 days.

What happens if I can’t collect in time?

If you're unable to collect your order within this timeframe:

The order may be automatically returned to stock
A refund will be processed to your original payment method

We recommend collecting your order as soon as you receive your notification to avoid disappointment.

Need help?

If you know in advance that you won’t be able to collect within 10 days, you can contact our Customer Service team via Live Chat. While we can’t guarantee an extension, we’ll do our best to assist depending on store availability.